Forum Discussion
Telus Boost Network Connection Dropping on iPhone XR and MacBook Pro
Apologies if this is dealt with elsewhere, but my issue is a bit specific as outlined in the subject. My setup: T3200M Modem with a WCB3000 Extender connected via coax. The WCB3000 is used to g...
We’re experiencing the same issue and it affects 4 family members, all who have MacBooks and iPhones, with one who also uses an iPad. The connection drop hits us all at different times but only affects one of our devices at a time. It never seems to occur for two people at the same time. To add to it, our wifi-connected HP LJ Pro 200 printer, which also use Bonjour to communicate directly with Apple devices, sometimes gets knocked off of the network. We’re a multi-platform house and have not experienced any issues with Windows devices. It makes me wonder if something in Apple’s Handoff software, and maybe Bonjour, is causing the issue as I haven’t seen mention of this same issue from Windows users. Anyone have any thoughts on this?
With the exception of this annoyance, the Boost units have performed well over the last year or so, delivering excellent and consistent bandwidth and have allowed me to tie together two buildings with a seamless experience. Is anyone using a mesh network other than Boost units with multiple Apple devices that are not experiencing this issue?
Can we get someone from Telus to follow-up? On the phone it's just about standard troubleshooting or they offer to send a technician out. Is there a way to add them to this thread?
- Exact same issue... full strength TELUS boost wifi signal keeps dropping on my MacBook and iPhone XR.
Seems like a wide spread issue. TELUS, your move.This is interesting. My Telus wifi was excellent until I bundled everything & I got Optilk TV. Since then for some strange reason, only with my sons & mi=y iPhone do we have trouble with Wifi. Often/all the time I have to either turn the wifi off/on or change the network to get it to connect. Then it works foe=r awhile. N=But then same old, same old No problems with the TV's, laptops anything. Just with the iphones and ipad to a degree. So I went ahead & got the boosters which I hooked yup but then unhooked cause I didn't want to have to sign into 15 or so devices (btw, do I have to connect to the booster on all my devices or can I keep some/any/all connect to the 5f=g, or 2.4 network even while the booster is hooked in & powered up?).
So I think it must be something quirky about Apple products & the Optk TV modem.
I kept my T3200 under a separate SSID and turned off 5 Ghz. The reason I did that was to connect older 2.4 only devices eg old Nest Cam, Wemo, etc devices to the T3200 to make sure they don't run into any conflicts with the Boosters which run both bands. Since I've done that, none of my smart devices have dropped off.
