Forum Discussion

viviancl's avatar
viviancl
Neighbour
3 months ago

Technician didn’t show up

Booked an appointment for 8-9AM. Received all the texts and confirmed. I received a notice that my equipment needs to be updated or else they will disconnect. They are supposed to call 15-30 mins before arriving and I did not receive any calls. I am 9 months pregnant and this is extremely poor service. I am thinking about switching Internet providers because of this. 

2 Replies

  • tstorzuk's avatar
    tstorzuk
    Helpful Neighbour
    3 months ago

    viviancl​ 

    I've been stood up the same way at least 3 times by Telus' technicians. Booked appointments and they didn't show up or call at all.

    Having said that, I've had a LOT of technicians out to my site over the years that I've been a Telus customer. However every time that happens, it's really upsetting.

  • Subangi's avatar
    Subangi
    Icon for Moderator rankModerator
    3 months ago

    Hi viviancl​! We totally understand your frustration a missed appointment is never fun, especially when you're expecting. Let's get to the bottom of this. Mind sending us a PM our way? We'll check what happened with your appointment and that equipment update notice. 

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