Forum Discussion
T3200 & mobile phones keep dropping
Hi I have a T3200 modem with 2 DSL ports as input lines that was installed 2 years ago and configured as 5GHz. There are 5 devices that connect to it: 2 Apple Mac laptops, Samsung TV, Apple iPhone ...
Thanks for the info. I installed WiFi Analyzer for Android by Abdelrahman. I am using the free version of the app and did not buy a premium version. It looks like my router is on channel 161, and there are others on this channel as well. There is another TELUS router and a few HiddenSSID. The app suggests that channel 161 is 1 star red rating. There are other channels that have 10 star green rating. Are routers permanently connected to one channel?
Is this the information that I should be looking at? What would be suggested next steps?
Any suggestions are appreciated,
TELUS_Support
Official Support Team
Official Support TeamYou're exactly right, the red rating means that channel's overloaded...and probably why you're seeing the issues. Once the T3200 picks a channel, it usually stays there until the next reboot or major interference event. You can try the following steps:
1. Log in to your T3200M. Open a browser and go to 192.168.1.254 (should be able to use the Admin password on the sticker on the side of your modem).
2. Disable SmartSteering by going to Wireless Setup --> SmartSteering. If it's set to ON, the router controls everything and won't let you manually do anything. Disable it and hit Apply. (note: this will split your Wi-Fi network into two names: ______ -2.4G and ______ - 5G)
3. Go to Wireless Setup --> 5GHz. Change the channel from 'Auto' to the channel you mentioned, 161 in this case. Hit Apply.
4. Check the 2.4GHz band while you're there. Go to the 2.4GHz tab and for that one, only use channels 1, 6, or 11. Any other number can actually lead to even more interference because the channels will overlap.
Let us know if that works!
TELUS_Support Do you have any suggestions about this? It looks like the other modems around me are using the available channels on a T3200. Here's what I did:
Thanks TELUS_Support & FuzzyLogic: apologies for slow reply. I have made the suggested changes for 5 & 2.4GHz. One thing of note, is the T3200M available channels for 5GHz (36,40,44,48,149,153,157,161) are Red & Yellow rated on the WiFi analyzer app. How can the T3200M be configured to another channel that is not being used by other modems in the condo building? Second question is: If I reboot the modem, will the channel settings I have selected 40 for 5GHz and 6 for 2.4Ghz stay or do I have to reconfigure each time the modem is rebooted? Thanks everyone for your help
- TELUS_Support
Hi again - An extra Boost in an already saturated environment won't help. If anything it might make things worse.
At that point we suggest checking which channel gives you the fastest speed and consistent connection and staying on it. As much as possible use Ethernet.
You can also make sure that the modem is in the middle of the apartment and not close to the walls
Hi TELUS_Support thanks and it really seems like the 8 channels that the T3200M has are consistently used and rated red to yellow, looks like TELUS subscribers in this building. Does TELUS have another modem that would provide more channels to move the traffic to less active channels?
