Forum Discussion
Ludwig
10 months agoFriendly Neighbour
Sound Bar Issues have Started
I have a Samsung TV and a Samsung Soundbar that have worked well together for years. Recently, however, I started receiving an ARC incompatibility message when turning on the TV, and the soundbar no ...
Ludwig
10 months agoFriendly Neighbour
I just tried to play Spotify through my TV using Chromecast, but the sound came through the TV speakers instead of the soundbar. After unplugging the Telus TV box, the soundbar activated. It would be great if this issue could get some attention. It seems the solution would be for Telus to either roll back their firmware update or provide a fix. Maybe this is the excuse I need to drop TV service altogether and switch to internet-only.
SuperFred
Community Manager
10 months agoHello Ludwig , were you able to contact the TELUS support team in regards to this issue? If it's related to a firmware update I'm sure other customers will have reported a similar issue.
- Ludwig10 months agoFriendly Neighbour
I replaced the Telus box with a Google TV streamer. Everything is fine again.