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Showing "My favourite channels" suddenly doesn't work
Hello, All my favourite channels still have hearts on the "Edit favourites" screen, and all my subscribed channels are there, but on the Telus TV 21T box, as well as in the Firestick app, the guide ...
Hi lmn19 dm63 JS5 yvr604 uhj090 Rocky3
The team has patched this issue and your favourite channels should now be showing in the guide on your TELUS TV Digital Box and Fire TV. An update to the Android TV app (Sony TV, Chromecast etc.) is pending approval from the Google Play Store. You may need to reboot your set-top box for the changes to take effect (Settings > Device Settings > Device Preferences > Restart). The appropriate app version is 1.25.9.600 (Settings > System information).
Thanks for bringing this to our attention and appreciate the patience while we fixed it. cc TELUS_Support
Yes it was a problem for quite a while before, but not continuously for me until the previous update that affected FAVS now has 50% at least blank no info after scrolling thru to about the half mark with info displayed. It is repeating over and over not random. So this is an old problem brought back.
I mentioned in another post that I suspected the programmers are leapfrogging updates. one programmer fixes a problem on a no longer latest update and once pushed out it overwrites what another programmer pushed out to fix a different problem.
I have lost track of how we knew when the update was created when it had the month/day before but I do not see 1.25.9.500 saying a different day 1.25.9.600 when we saw it fixed 10/11/2025
Re: Updates from different programmers overriding one another...plausible-interesting theory. One would think in the modern world of AI and all, that the left and right hands would be in seq. If not, sad commentary on Telus' QA/QC management systems.
Is there no longer an update published, at least qrtly, similar to what Optic-Kate used to provide?
