Forum Discussion

TJP_04's avatar
TJP_04
Neighbour
3 years ago

Set top box and Samsung TV

I am having a heck of a time trying to keep the TV settings. TV tends to turn off by itself at inconsisten intervals; closed caption comes on and goes off frequently. This morning I tried to turn the...
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
3 years ago

That's definitely odd. Are you on the new Optik platform?

  • TJP_04's avatar
    TJP_04
    Neighbour
    3 years ago
    Yes I am. I’ve never experienced anything like this. I can’t even watch TV or anything. Sometimes the Samsung apps and movies pop up.

    Sent from TJ’s iPhone
    • Optik-Kate's avatar
      Optik-Kate
      Icon for TELUS Team Member rankTELUS Team Member
      3 years ago

      Hi TJP_04 are you using the HDMI cable that came with the set up box? 

      • TJP_04's avatar
        TJP_04
        Neighbour
        3 years ago
        Yes

        Sent from TJ’s iPhone
    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Gotcha. Optik-Kate is this something you've heard of?

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