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GoldstreamGuy78's avatar
GoldstreamGuy78
Neighbour
2 years ago
Solved

Returning Optik Tv box that I didn't even want..

I would like to confirm the process for returning the Optik Tv box that I didn't even want in the first place.

 

So, to start this off the tech said "yeah they're gonna ship it and you can just call to cancel"  Then UPS show up, of course while I'm at work.  So then I had to bike alllll the way down to UPS to retrieve this stupid equipment.  Now, I need to waste hours on my day off ensuring the stupid equipment gets back to Telus so that I don't get dinged for this.  I am absolutely furious!

I want confirmation for the exact steps to take to ensure this equipment is out of my life and I don't get dinged for this.

  • KHR's avatar
    KHR
    2 years ago

    Hi GoldstreamGuy78 

     

    ichi730's got the right steps; but I would caution that you should really only return TELUS TV equipment when you cancel the associated TV service. There's a chance that when and if you cancel your TV service, there will be a record of this equipment on file that you may be expected to return or be charged for. Since the equipment hasn't been removed from your account and the service hasn't been canceled, the returns warehouse won't be expecting it.

     

    Is it the set-top box that you didn't want or the Optik TV service that you didn't want?

7 Replies

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  • Spookydee's avatar
    Spookydee
    Neighbour
    2 years ago

    Same issue i am faced with. Currently Charged for what I didn't request for and haven't used. Both Telus TV and Home phone

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hello. I can send you a private message to discuss further, thanks.

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Hi GoldstreamGuy78 

     

    ichi730's got the right steps; but I would caution that you should really only return TELUS TV equipment when you cancel the associated TV service. There's a chance that when and if you cancel your TV service, there will be a record of this equipment on file that you may be expected to return or be charged for. Since the equipment hasn't been removed from your account and the service hasn't been canceled, the returns warehouse won't be expecting it.

     

    Is it the set-top box that you didn't want or the Optik TV service that you didn't want?

    • GoldstreamGuy78's avatar
      GoldstreamGuy78
      Neighbour
      2 years ago
      Both. I do it want the TV service and I also got a TV digital box in the mail.
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