Forum Discussion

Rocky3's avatar
Rocky3
Guardian
2 months ago

SOUND

I am watching a show, whether live TV, recorded or streaming. The sound volume goes up and down during the show. At times (TV sound 1-100) it will be just right at 10, other times it is 50. This is ...
Rocky3's avatar
Rocky3
Guardian
14 days ago
  1. can you confirm set-top box make/model TELUSTV-21T 
  2. is it across all channels? yes across channels we watch
  3. do you have your set-top box volume set to 15 (ask google assistant to 'set volume to max')? Yes
  4. Are you using anything other than set-top box to tv and using TV speakers? Not for a while since I thought that was the problem
  5. Any sound settings you've changed on your TV? No,

I had mentioned turning off surround sound on tuner, that helps a lot. I had this before Telus occurring with shows with/without surround sound and running thru surround tuner would have to switch on/off stereo/surround.

Sound lost/or out of video sync also occurs when show paused/restarted

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