Forum Discussion
ACSial
6 months agoOrganizer
Reporting Tampering With Telus Infrastructure
There have been ongoing issues with tampering with Telus equipment (the neighbourhood network box) that have forced us to cancel our Telus Home Services account. Please advise on who to report this t...
TELUS_Support
Official Support Team
6 months agoWe have no reports of any other issues in that area, and our network team would be aware of any tampering or unauthorized access. There's a much more likely chance that your number was spoofed. You can always configure your device's settings (to restrict all outgoing calls from your specific number to just your contacts, for example). You can also report possible call spoofing to the Canadian Anti-Fraud Centre at their website or by calling 1-888-495-8501.
ACSial
6 months agoOrganizer
To reiterate: two of your technicians mentioned tampering, and the calls stopped when the service was cancelled, ergo this is NOT spoofing. I have now referred this matter to the district ISED Canada inspector.
- TELUS_Support6 months ago
Official Support Team
Sounds good. We've alerted the area manager to look in to it just now. Appreciate the feedback!