Forum Discussion
Reporting Tampering With Telus Infrastructure
There have been ongoing issues with tampering with Telus equipment (the neighbourhood network box) that have forced us to cancel our Telus Home Services account. Please advise on who to report this t...
TELUS_Support
Official Support Team
Official Support TeamWe have no reports of any other issues in that area, and our network team would be aware of any tampering or unauthorized access. There's a much more likely chance that your number was spoofed. You can always configure your device's settings (to restrict all outgoing calls from your specific number to just your contacts, for example). You can also report possible call spoofing to the Canadian Anti-Fraud Centre at their website or by calling 1-888-495-8501.
Again this is not spoofing. The calls stopped when the landline service was finally cancelled, and problems included long periods without service, and unexplained hum and busy signals on the line. Someone is definitely mucking about with your equipment, and putting security cameras on this and other infrastructure, and improving whatever locks they have would be useful.
This is an image of the cabinet, via Google Street View. It is just off of 4th St, next to an auto garage and a REIT, and across from the Safeway parking lot. I would suggest asking Safeway to allow you to put a security camera on their sign, looking South, which would cover this equipment.
- TELUS_Support
We can forward this off to the area manager. What's the address/location of the box?
