Forum Discussion
Reporting Tampering With Telus Infrastructure
There have been ongoing issues with tampering with Telus equipment (the neighbourhood network box) that have forced us to cancel our Telus Home Services account. Please advise on who to report this t...
TELUS_Support
Official Support Team
Official Support TeamWhat Nighthawk says is correct. We'll still however send you a private message to discuss this further and see if we can assist in any way.
Just put video surveillance or some other security on these network cabinets. They are definitely being accessed by malicious parties. This is the unit that has been tampered with in my neighbourhood:
- TELUS_Support
We have no reports of any other issues in that area, and our network team would be aware of any tampering or unauthorized access. There's a much more likely chance that your number was spoofed. You can always configure your device's settings (to restrict all outgoing calls from your specific number to just your contacts, for example). You can also report possible call spoofing to the Canadian Anti-Fraud Centre at their website or by calling 1-888-495-8501.
To reiterate: two of your technicians mentioned tampering, and the calls stopped when the service was cancelled, ergo this is NOT spoofing. I have now referred this matter to the district ISED Canada inspector.
- TELUS_Support
Sounds good. We've alerted the area manager to look in to it just now. Appreciate the feedback!
Again this is not spoofing. The calls stopped when the landline service was finally cancelled, and problems included long periods without service, and unexplained hum and busy signals on the line. Someone is definitely mucking about with your equipment, and putting security cameras on this and other infrastructure, and improving whatever locks they have would be useful.
- TELUS_Support
We can forward this off to the area manager. What's the address/location of the box?
