Forum Discussion

Lcar's avatar
Lcar
Friendly Neighbour
3 years ago

[Megathread] Emergency alerts

Wondering why we are getting emergency alerts a few times every hour for Alberta.  We are in BC no where near the affected areas.   it defeats the purpose to have an emergency alert system when i...
Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi all, we've identified a bug on the Emergency Alert System where it isn't registering user locations correctly. Thank you for your patience as we work towards resolving this. I will update the threads once it has been resolved! 

BNB187's avatar
BNB187
Organizer
3 years ago
Optik-Kate I appreciate someone finally taking some ownership on this issue. Perhaps it would be wise to have your off-shore phone support convey this as well instead of telling customers that it’s CRTC mandated and passing the buck.

Thank you and look forward to this getting resolved.
  • Optik-Kate's avatar
    Optik-Kate
    Icon for TELUS Team Member rankTELUS Team Member
    3 years ago

    Hi BNB187 Unimpressed We made some backend changes, let me know if you are still being bombarded by alerts! 

    • dr-yams's avatar
      dr-yams
      Neighbour
      3 years ago

      I have the same issue. Located in Victoria, BC and getting alerts from Quebec...

    • BNB187's avatar
      BNB187
      Organizer
      3 years ago
      Optik-Kate just got an alert for a tornado in eastern Quebec.
      • BNB187's avatar
        BNB187
        Organizer
        3 years ago
        Optik-Kate third time in a couple hours with emergency alert for Quebec.
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