Forum Discussion
FuzzyLogic
Community Power User
Community Power UserI just learned Telus is migrating webmail to Gmail!
I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change...
FuzzyLogicCommunity Power User
Community Power UserI can understand why Telus is doing this. Email is not their primary business and it makes sense for them to use someone who does. There are many benefits to this but you also lose some control. There have been many issues with Telus email over the years and I suspect most of them will go away once the migration to gmail is complete. I believe both the U of A and City of Edmonton now use Google for email. Sadly it appears that our data will be subject to the whims of Google. Here is the U of A's terms of service:
https://myccid.ualberta.ca/terms/google
Here is why it's concerning:
https://www.wired.com/story/google-tracks-you-privacy/
I have yet to receive notification that my account will be migrated but I'm curious to see what Telus will say regarding this.
Well, I've just gone through the migration and WHAT DOESN'T KILL YOU ONLY MAKES YOU MADDER!
I did my best to educate myself ahead of time. I went through their website and got a little more confused on some things and less on others. Then I spent over an hour on the phone asking questions and was reassured at every turn that they would be there through it all.
Then I got an email saying that I would be migrated on May 5. I'm not at home. I'm 12 hours away and I'm not going home soon. I don't have internet where I am, except through my cell phone. So I spent the evening on the phone with a very kind, nice patient agent in the Philippines who again assured me that everything should work including my server settings. Am I allowed to say "BULL**bleep**!" on here?
My email migrated some time shortly after midnight today. I was awakened by alarms saying my telus email login failed on my cell phone. Sure enough! I spent ALL DAY on my cell and laptop trying to figure it out. If you don't want to use the Gmail app on your phone or webmail on your other devices, you are well and truly screwed and pretty much on your own. Darren Entwistle should have put together a proper transition team of experts in both email and cell apps just to handle this project. But instead, half the support folk I spoke with had no idea what I was talking about when I said "Gmail migration".
I use the Samsung email app on my phone and Thunderbird on my laptop. My telus email was set up on the first Samsung when I got it from telus and continued on subsequent phones. Now they say it's not theirs and they don't support it. I can't get it off my phone, so....? I already have another Gmail account and I HATE the Gmail app. Because I have had telus email since the beginning, it was originally [email protected] but at some point it became xx@telus with the xx@telusplanet as an alias. Again, not something I requested, something telus chose. Both apps were configured with the telusplanet extension, but of course Gmail was set up for me by telus as [email protected]. The server names absolutely have to be changed in both apps. the POP setting in Gmail with Thunderbird insists on putting your sent emails out on the Gmail webmail, so when I do download I will have doubles. In order to download emails sent from the cell via POP I have to go into the Gmail web settings, make a change, save and then get messages. Feels kinda like grabbing a chisel, pounding into stone.
The Samsung app won't allow you to edit the email information, so you have to add a new account and have the guts to delete the old one even though it warns you that it will delete all emails, contacts, etc. if you do. So first I disabled permissions and then deleted the old one.
The last agent I spoke with told me that telus has already learned a few lessons and now lets you choose which will be your primary email address. they apparently also let you choose when to migrate instead of just dumping it on you. Apparently the first ones like me are former employees (I'm a retiree). I've had telus email for 28 years. Nice.
like you I also investigated ahead of time and was willing to see what this migration was. And exactly like you I found tech -support hopeless trying to direct us into an already broken system. I'm furious that we were sold down the toilet by tellus. Google must've offered them a fortune and anything we say is meaningless where just sheep to these evil large corporations. The only difference between you and I is I was probably losing more than you because I relied on pop protocol email which can be handled by your PC software example Outlook or any other third-party software that handles true mail. Handling your own mail this way is clean and efficient faster more secure than anything online so I'm losing a lot.
As for Tellus that scum company... They would've been better off to just dump their email and leave us to fend for ourselves. Anybody can sign up to an online email account with way less hassles. So we lost pop protocol email in favor of garbage.... And tell us continues to raise their prices and offer less.
I am so sorry you went through the nightmare by now you're probably thinking the same as me you shouldn't of you should've just said goodbye to your email make a new one on your own online anywhere you want hopefully not Google though... I'm a technician all my life trust me stay away from Google.... Try yandex I found this online email to be one of the few that you can talk to and they listen. I absolutely talk to them and they made changes to the way the email was handled within hours. Google won't even hear a word you say even if you put a gun to their head neither will Telus.
I hope other people hear your words on your nightmare with Telus . It would have been the same for me I just decided to stop because I knew it was useless and I just abandoned and accepted they stopped by email and there's nothing I can do. I use Yandex now which can never replace my PCs email software I'm taking a huge hit but that's what I did. Please stay away from Google.
When I heard Telus was going to close down their email and migrate us, I knew their customers were about to face a complete meltdown. And so it has happened. The promised texts to provide us with info never happened. On the day of migration, getting tech support was impossible. When, or if, you finally got through you found yourself talking to someone who had been through days of training on how to be 'nice' but who new nothing about anything. Apparently there was a dedicated team set up specifically to deal with migration issues. It does't take much experience of Telus operating practices to anticipate such a team, if it existed, would be buried for months after activation. And so it turned out. They were impossible to reach. Searching for answers on the net took you round in circles until you were about to disappear up your own backside. Explanations of migration steps were either impossibly vague or downright wrong, at least for Apple users. Over days of messing about I've finally managed to get 90% of the migration successfully completed, no thanks at all to Telus and, to be fair, not much more to Google or Apple. Whenever you've got tech companies 'coordinating' you've invariably got a dog's breakfast.
My one remaining issue is trying to get all my contacts over to Google and, before you ask, yes I've gone to the Google page and followed the instructions and looked on the internet for answers. Nevertheless, two thirds of my contacts remain unmigrated.
This all reminds me of when Microsoft decided to close the door on XP users. I simply shut down my PC, switched to Mac and have never returned. No doubt, there will come a day when Apple dosomething similarly arrogant but I'll cross that one when it comes. Meanwhile I'll embark on a process of looking at how to unhitch from Telus, one service at a time, since they started the game. Trouble is, picking telecom providers is a bit like voting in elections these days, it's 'hold you nose' time. And then there's the CRTC to turn to. Yes, when you've finished laughing .................
OMG it's been the day from hell with this migration. I have been an outlook user for years set up my new gmail with my existing telus email. No contacts came over and no saved folder emails. I held on chat for over an hour to be told I had to speak to technical support no transfer went through or no estimated time frame. Must say I'm not impressed!
- To Dar11
Can you tell me if you were ever. finally able to get into your offline/local emails? We are having a horrible time with this. Can’t get into any folders either nor any business contacts plus absolutely NO help from Telus or Google! OMG. On top of that No Tech support will come to the house due to COVID!- If you click on the square of nine dots at the upper right of your screen, it will come up apps. Pick contacts and your contacts should be there. Cannot help u on the folder problem.
SmoresGuyTELUS Team Member
Hi Dar11
Any content that is stored locally on your computer/Outlook should still be there. Because this content is stored on your PC and is not stored on the TELUS servers, it cannot not migrated. You should be able to still access it on your PC though.
My emails from Telus customer service assures that all contacts, saved folders, etc. However, it does not appear that this is actually happening.
Help! I've made the transition from Telus webmail to a new Gmail account. Unfortunately, my contacts have not followed me!
In preparation before my telus webmail gets transferred to Google gmail, I have spent hour and half writing down every email address in my present Contacts list. Looks like we may have to revert to hard copy for info, in this ridiculous "transition".
- FuzzyLogic
I don't envy the people involved in this migration. Unfortunately they are planned by technical people and communication isn't always their strongest point. Given the impact of the migration hopefully that will improve.
Making front line staff and customers aware of the issues/changes goes a long way to alleviating frustrations many people are likely to experience.
Reply to FuzzyLogic
Even better would be to TEST prior to implementation. It's gone from bad to worse. Now I'm getting attachments x6 on my cell. (Send me 5 attachments and I get 30). I have been so loyal to telus for so long. What a total fool I've been!
Telus should make T-shirts for all employees and customers with their new service motto:
IF THERE'S A HARDER, STUPIDER, MORE CONVOLUTED WAY TO DO IT - WE'LL FIND IT!
(Unofficial motto of the former Soviet Union)
