Having the Worse Customer Support Experience to Getting my Internet Line

Just to show how inept some of your agents are, in the middle of my call with the Bell tech, one of your agents sent me an email canceling my pure fiber account. That was the final nail on the coffin for me. 

I did not request a cancelation, I just needed confirmation for my February 26 schedule. But your agents were unprofessional and pretended to transfer me to a supervisor or manager and then the call would abruptly end. They did it multiple times. And they would schedule me dates I didn't want, or account changes I never asked for such as the cancelation.

Today, I received an email that technicians will be arriving tomorrow. It just shows how bad your ticketing system is. I could have ignored the message and let those technicians find out tomorrow that you guys already canceled my internet account and waste their time. But I'm not that kind of person.

I called to confirm if my account was canceled or not. Your customer support was busy, so I chose the call back option. And guess what? I did get a call back, to press 1 to talk to an agent, got routed to a non-Ontario customer rep and had to be connected to Ontario reps and GOT PUT ON HOLD FOR ALMOST 30 MINUTES.

You guys suck so bad. 

On the second try, same thing happened. So, I had no choice but to wait. Then got through an agent who did cancel the tech visits tomorrow and it put me on hold for almost 30 minutes again. 

And now I have to return the modem you guys sent me. Don't worry, I will. I don't want to deal with Telus ever again.