Possible missing equipment: can't set up fibre internet

Hi everyone,

I'm having a problem setting up internet in my apartment. On August 29, I signed up for Telus Fibre internet; earlier this week, my equipment arrived. In the box was a Telus Boost Wi-Fi Lite.

The problem is that I have no way of connecting this device. I followed the setup guide, but the first question it asked was whether I had a network access hub or a Wi-Fi jack. I have neither--just the jack where the fibre cable comes into the wall (see attached photo--it's the uppermost box). This, of course, won't accept the Ethernet cord that came with the Boost Wi-Fi Lite.

I spoke to a customer service representative, who said it was possible that the apartment's previous tenant had taken away equipment they should have left in the apartment at the end of their tenancy. I'm certainly no internet expert, but it seems that the Boost Wi-Fi Lite doesn't work without at least some supplementary equipment (possibly a network access hub?), none of which is anywhere in my apartment.

I had a support callback scheduled, but I never got it for some reason. I called today, and I spent several hours on hold before the system hung up on me, so I'm reaching out on here. I'll keep calling the support line, but if anyone here has any solutions, I would really appreciate it. I'm a student and need internet now that classes have started.

Thanks in advance for any help you can offer!

FB