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Jande9's avatar
Jande9
Neighbour
5 years ago
Solved

POP email migration not working properly

I transitioned my email on Friday and it isn't working properly.

I set up the new gmail account to be a pop account.

I am running Outlook 2007 on my desktop and set it up to talk to the gmail servers, both pop and smpt.

It downloads some of the incoming emails but not all.

I am also running Fossamail on my laptop which also talks to the same account.  It also is only getting some of the incoming messages, but not all.

I tried to set up the gmail app on my phone but what I see on the screen does not gybe with what telus says I should be seeing so that is completely stalled.

I went to the gmail account through my browser and marked everything as unread but that didn't help.

I tried a Telus live chat but the CSR had no idea what I was talking about.

So I went from a decent working email system to a broken mess.

Anybody here have any ideas what to do?

8 Replies

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  • allec's avatar
    allec
    Organizer
    5 years ago
    Adding "recent:" to the email address did not work for me. It would not authenticate when I added it. J.A. Coutts
    • Jande9's avatar
      Jande9
      Neighbour
      5 years ago

      It worked for me.  Make sure there is no space between recent: and your email address.

      Good luck.  Telus has not been helpful at all.

      Jan

      • allec's avatar
        allec
        Organizer
        5 years ago
        Google Help (what little there is) suggested that it only works if IMAP is used, rather than straight POP3. Anyway, I temporarily solved the problem by configuring my third party supplier to forward email to 2 separate Gmail accounts (one Telus and one freebie). Unfortunately, I still have an issue with the way Gmail handles the UIDL command. Instead of returning a list of emails newer than the message ID I send, it returns one at a time. J.A. Coutts
    • Jande9's avatar
      Jande9
      Neighbour
      5 years ago

      Thank you.

      adding recent: at the head of my username seemed to have done the trick.

      Considering the Telus has been at this for a while, they should have added this info to their guides.  I guess they were in a hurry to lay off their email team.

      Thanks again.

      jande9

      • LoriR2021's avatar
        LoriR2021
        Friendly Neighbour
        5 years ago

        What bothered me is that the only suggestion to migrate your account was an IMAP one.  I spent hours trying to copy emails on Thunderbird between the two account types (from my POP3 to my new IMAP) and in the process ended up deleting a bunch.  There was no information on how to keep a POP account at all which is what I prefer.  I'm not moving between devices -- I view and respond to my emails on my laptop.  I managed to get it to work thanks to google etc. but it took awhile.  I feel bad for those who are not google-proficient and esp for those who are like people I know who are not tech savvy at all and had a POP account and ended up with IMAP and don't know the difference.

         

        Not very well planned at all.   I hope they send out a survey about "How did the email migration go for you?" and I'll be letting them know!

  • allec's avatar
    allec
    Organizer
    5 years ago
    I share your disdain with the way Telus has handled this migration, but I managed to get it working with the help of a fellow developer. I personally do not use Outlook, but he did, and was able to advise me on how to set up Gmail. I use POP3 on port 995 to pop.gmail.com and SMTP on port 465 to smtp.gmail.com. Originally, I setup Gmail to "Allow less secure Apps", but Gmail has hinted strongly that they are going to disable that shortly. I now use 2FA (2 Factor Authentication) and "App Password". App Password is a 16 byte random string assigned by Google, and is used in place of the Gmail/Telus password. J.A. Coutts
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