Forum Discussion
Optik not recording
Over the past week my wife tried recording a number of shows and they ended up not getting recorded. Today I had a live show (Can v USA final game) programmed to record. I checked it 2 hours and dou...
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want for our customers. Do you have our newest Optik PVR?
Yes, we have the newest Optik DVR device.
Tech support noted errors internal in the device...he updated the firmware and multiple reboots.
Very frustrating. Might be resolved now, but will only find out if future recording are missing.
- TELUS_Support
I see, Please keep us updated!
- Sent from my iPhone
Tried recording says PVR is offline and no power power is on. Don’t know what is causing this problem- TELUS_Support
What did our Tech Support team suggest after a reboot didn't resolve the issue?
