Forum Discussion
Solved
Not getting speed of my internet plan using ethernet
I have internet 150 with pure fibre and I connected my laptop to Ethernet and I was only getting the average speed of 95 mbps. My laptop supports up to gigabit speeds
- xray the tech opened up a white box in my garage and he told me that some cable was broken so that’s why it I wasn’t getting full speed. Also he was fixing some wires in the panel as well.
BrandonT
TELUS Team Member
TELUS Team MemberHi JujhaarSekhon ,
These speeds are usually what you would expect on Internet 75 pure fibre.
Lets try the following...
- Please double check your Internet plan on your MyTELUS account. Is it Internet 75 or 150?
- Disconnect Ethernet cable, connect to your WiFi, and place your laptop around 5 feet from the modem. Then go to www.SpeedTest.net Please share your results.
- In your network configuration, do you have a MoCA attached to your modem using Ethernet? Click Here for an image of a MoCA.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
BrandonT
I checked my account and I have internet 150 pure fibre.
Did a speed test using wifi and the results were.
Ping: 2ms
Download: 95 mbps
Upload: 101 mbps
I had 17 active devices when I did test.
I do not have moca.
When I had my Ethernet jacks fixed the technician put a ethernet switch.
Ethernet switch model: TP-Link 5 Port Gigabit Ethernet Network Switch
I checked my account and I have internet 150 pure fibre.
Did a speed test using wifi and the results were.
Ping: 2ms
Download: 95 mbps
Upload: 101 mbps
I had 17 active devices when I did test.
I do not have moca.
When I had my Ethernet jacks fixed the technician put a ethernet switch.
Ethernet switch model: TP-Link 5 Port Gigabit Ethernet Network Switch
- BrandonT
Hi JujhaarSekhon ,
Alright, so with the tests done so far, we now know the wires from the modem to your devices likely not to be an issue since you are able to achieve similar results using WiFi which narrows down what to troubleshoot.
95mbps with 17 active devices is a very good speed.
That means the remaining 16 devices are sharing the remaining speeds of 55mbps (3.4mbps/device).
For safe measure, lets try disconnecting all devices except your laptop so we have a dedicated connection to the maximum speeds.
- Test #1 - WiFi within 5 feet from the modem.
- Test #2 - Ethernet directly to the modem.
- Test #3 - Ethernet from the wall (like you initially had it)
If there are any issues, they should appear with these final tests.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
BrandonT I just had a technician come over to fix it and now I'm getting speeds of 340 download.
JujhaarSekhon Do you know what the tech did to fix it? It might help others who have similar issues.
- BrandonT: I did all the tests and these were the results?
Test:1 5 feet away from modem:
using wifi with only one device using internet:
Download: 95.2
Upload: 98.4
Test:2 Ethernet directly to modem:
Download: 94.2
Upload: 94.3
Test:3 test through Ethernet jack:
Download: 91.6
Upload:92.7
I think modem is not working properly? - BrandonT I did all the results and these were the results?
Test:1 5 feet away from modem:
using wifi with only one device using internet:
Download: 95.2
Upload: 98.4
Test:2 Ethernet directly to modem:
Download: 94.2
Upload: 94.3
Test:3 test through Ethernet jack:
Download: 91.6
Upload:92.7
I think modem is not working properly?
