Not able to use Alexa with Telus Home Assistant

So the fact that Telus support team replied with try installing the skill on the web tells you everything you have to know about how this has been handled. Obviously, we now know you cannot enable or even access Alexa skills on the Alexa webpage, only the app. For me I finally started a conversation with the Telus assist bot yesterday. Then finally got it to switch me over to an "expert." This resulted in the expert organizing a callback from a tech support rep. This failed and I never received that callback. I'll add that it was supposed to give me an option to choose a time and day for the callback. That option never materialized. Next morning went back to the virtual assistant. Again, it promised to reschedule the callback. That failed. Back to the message bot. Again, I had to navigate through the bots' generic answers to get to a "live expert." I voiced my frustration with trying to get someone to respond. Expert again promised to schedule a callback with date and time. Again, after inputting callback number it ended our chat saying please say hello when Telus calls. I went back to the chat and at the same time received an email stating I would be getting a call from the loyalty team in 15 minutes. Never happened. Went back to the chat and it stated that I should wait for the scheduled callback at the designated date and time. At this point I replied, "What Date and what time?" I stated this was a joke and that now I had consumed three hours of my morning just trying to get a callback promised to me the day before. Finally, I received a call from the chat expert, and we arranged the callback over the phone. She apologized that the system was what it is and I said it's always been like this, and it was not her fault, but I wanted to voice my displeasure with someone from the loyalty department. We scheduled that also. In no normal circumstance should I have to waste 3hrs of my time to just schedule a callback. My customers would walk out on me if this was the case. This is not isolated as I had a similar experience less than 6 months ago.