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Not able to manage channels? Is this an open issue or deliberate?
I am not able to access the feature in Telus/Optik TV/Manage to change some of the channels that I access. Not sure if this is just a temporary outage (although it has been that way for more than 24...
Update on this. I was able to find make a change to the channels but there were a few issues:
1. Rather than use My Telus Web or Mobile, you have to use a different link - I cannot paste any HTML here for some reason- it is order fibre Telus dot com - to make a change:
2. Using the Telus Forum is a great place to get this sorted but when others jump in on the thread it gets confusing to get support.
3. The link on step #1 does work but I still see old addresses associated with my account and you will encounter errors when going through the channel changing process.
TELUS_Support
Official Support Team
Official Support TeamCan you send us a private message with your account info? We'll have our product team look into this.
TELUS_Support How do I send a private message?
Update: Found it - click on the mail icon next to my login name
TELUS_Support Tried sending a message with the link to this thread.
Got an error saying invalid HTML was in the message. Removed the link and I was told I have reached my limit on private messages. What else can I do here?
