Forum Discussion

BlairP's avatar
BlairP
Organizer
2 years ago
Solved

Not able to manage channels? Is this an open issue or deliberate?

I am not able to access the feature in Telus/Optik TV/Manage to change some of the channels that I access. Not sure if this is just a temporary outage (although it has been that way for more than 24...
  • bptelus291's avatar
    bptelus291
    12 months ago

    Update on this.  I was able to find make a change to the channels but there were a few issues:

    1. Rather than use My Telus Web or Mobile, you have to use a different link - I cannot paste any HTML here for some reason- it is order fibre Telus dot com -  to make a change: 

    2.  Using the Telus Forum is a great place to get this sorted but when others jump in on the thread it gets confusing to get support.

    3.  The link on step #1 does work but I still see old addresses associated with my account and you will encounter errors when going through the channel changing process.

     

Rocky3's avatar
Rocky3
Guardian
12 months ago

Here is what that link says when I say New Customer. This is posted with an active fibre service registered at my address. Basically the link does not know what it is doing. If I say current I already have TELUS Home Services

it then offers all the services I already have. In both cases the link is trying to sell you something without saying you already have this, what else do you want.

Services available at this address:

 

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Congrats! TELUS PureFibre is available in your area

But first we need to connect your home to the network. There is no cost to connect your home. You can continue to submit your order for TELUS PureFibre services right now and there will be an opportunity during the order to give your consent.

If you need assistance, please contact our dedicated PureFibre team 24/7 from Mon to Sun at 1-844-372-8559 or initiate a Live chat from Mon to Sun 8:00AM - 9:00 PM.
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