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Not able to manage channels? Is this an open issue or deliberate?
I am not able to access the feature in Telus/Optik TV/Manage to change some of the channels that I access. Not sure if this is just a temporary outage (although it has been that way for more than 24...
Update on this. I was able to find make a change to the channels but there were a few issues:
1. Rather than use My Telus Web or Mobile, you have to use a different link - I cannot paste any HTML here for some reason- it is order fibre Telus dot com - to make a change:
2. Using the Telus Forum is a great place to get this sorted but when others jump in on the thread it gets confusing to get support.
3. The link on step #1 does work but I still see old addresses associated with my account and you will encounter errors when going through the channel changing process.
So here is what I have learned from this post.
If you are an existing OptikTV customer, the Manage menu item in the "My Telus" website or mobile app will not work.
However, if you go to: https://order.fibre.telus.com/ you can make changes there. But there still seems to problems as when I go there, Telus lists 3 different addresses for me, only one that is correct. And I saw error messages trying to change the current selection of channels
TELUS_SupportOfficial Support Team
Can you send us a private message with your account info? We'll have our product team look into this.
TELUS_Support How do I send a private message?
Update: Found it - click on the mail icon next to my login name
TELUS_Support Tried sending a message with the link to this thread.
Got an error saying invalid HTML was in the message. Removed the link and I was told I have reached my limit on private messages. What else can I do here?
