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Not able to manage channels? Is this an open issue or deliberate?
I am not able to access the feature in Telus/Optik TV/Manage to change some of the channels that I access. Not sure if this is just a temporary outage (although it has been that way for more than 24...
Update on this. I was able to find make a change to the channels but there were a few issues:
1. Rather than use My Telus Web or Mobile, you have to use a different link - I cannot paste any HTML here for some reason- it is order fibre Telus dot com - to make a change:
2. Using the Telus Forum is a great place to get this sorted but when others jump in on the thread it gets confusing to get support.
3. The link on step #1 does work but I still see old addresses associated with my account and you will encounter errors when going through the channel changing process.
FuzzyLogic
Community Power User
Community Power UserI just got a blank page via the website. Using the My Telus app Manage selections seems to work. Customize my package attempts to load but I gave up waiting for it to complete.
Hopefully it will get sorted out shortly.
TELUS_SupportOfficial Support Team
Hey FuzzyLogic - are you trying to change your channels via This site?
I tried that link you provided above and it took me to a web page that asked if I am a new customer or existing.
I chose existing. It then displayed the correct address, a different name, my home phone # which is in the package.
Then it said "You have no services"
Available services, Optik TV was first one.
???
- TELUS_Support
Thanks for the info! We just forwarded this to our product team. They are going to try and replicate the issue.
- FuzzyLogic
I was using the My Telus website.
- TELUS_Support
Gotcha! Please try the link on our previous comment and you should be able to change your channels that way
