New Equipment Failure

They installed fiber in our community. We got a contract with Telus and now we have no TV. The 2 new boxes and cable don't work. TV out for the weekend. Telus does not stock it at the 3 sites they have here. Tried to use live chat as I am partially deaf, they got rid of it. WHY??? HOW can we get it replaced ASAP? Don't want to wait 7-10 business days. I am sure the technician who installed it has some extra ones?