Forum Discussion
New cloud services are sadly lacking
I had to recently change out my old PVR for the new cloud based versions. Since making the change I have had nothing but bad experiences using the recording options. Firstly the ability to extend my selected recordings is no longer an option. Which I find very annoying as it was readily and easily available in my previous pvr. The next thing is that I have recorded several shows and they are not viewable as they are pixelated and the sound is not working. There is no excuse for this ? Why is Telus apparently offering less reliable service than before and forcing their customers to use them. I have been a Telus customer for over 20 years and with these changes I am seriously looking for other options as they are no longer providing an adequate service. Are they working to correct these deficiencies ?
1 Reply
TELUS_SupportOfficial Support Team
Hi rhaugen - we're sorry to hear that you had this issue.
Regarding the recording extension, is this a sport that you wanted to extend? They are automatically recorded past the end date just in case of an overtime situation.
The issues of viewing recordings sounds odd and we haven't received reports of this issue yet. What we recommend is to reboot your modem and then try again to see if the recording still shows these issues. Alternatively, you can start watching the recording to see if the issues are still there. What we want to do is eliminate variables so we can get to the core of the issue.
To answer your last point, we do actively work and improve the service based on feedback from customers.
If you still have issues after trying those steps, please let us know and we'll send you a private message
