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Microsoft not accepting email from Telus.net
For the last 3 days I have had emails sent from a Telus.net account blocked from going to any Microsoft account - Outlook.com or Hotmail.ca The message is the Telus.net account does not meet securit...
- I have done a little more testing and found that the only time the issue occurs is when I use the BCC field to try and access a Microsoft account, even individually.
The easiest way forward is for this old user to adapt to the new world. I accept that we need more security with our emails. It's time to figure out a better way to send group emails to my friends and strata residents.Thank you to all who took the time to give me your suggestions. I really appreciate your comments.
FuzzyLogic
Community Power User
Community Power UserI just sent a message from my TELUS.net account to my @outlook.com address using Outlook 2021 (Desktop) and it worked. I checked the message headers and saw this "dkim=timeout (key query timeout)"
I then sent a message via Edge browser logged in my TELUS.net account and sent to my @outlook.com address and that also worked. This time the headers had this "dkim=pass (signature was verified)"
The error you are receiving appears to be related to something in the From address field as displayed in the headers you included:
The sender's domain in the 5322.From address doesn't meet the authentication requirements defined for the sender.
You would need to check the message headers to see if there is something unusual for your outgoing email address that's causing this.
Normally the field would be something like From: "your name" <[email protected]>
Thanks for addressing my problem. I understand that changes are being made to the email systems to help prevent phishing attacks. I support this even if it means I have to adapt to new restrictions.
My problem seems to come from me volunteering to send emails to our 45 strata residents using the BCC field to protect their identity. It has worked well for years but just recently has rejected all emails going to a Microsoft-owned account. The failure comes from the Dkim (DomainKeys Identified Mail) field. I tried resending to just the failed 6 addresses using the BCC address field, but all 6 still failed. Individual emails sent to each of the 6 from my Telus account passed.
As a workaround around I can send these bulk emails from my Google account. They all seem to get through. However, in the long term, this will diminish my use of my Telus email account.
As an aside, Passpoint has an extensive writeup on the new security protocalls and how they help prevent phishing. It is more than I want to learn, especially as I cannot implement any solution. It has to be Telus and Google
- FuzzyLogic
Telus email is hosted by Google.
Have you tried using a web browser to access you Telus account and then do the bulk send there?
