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[Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless.
It boasts such amazing features - schedules, device-blocking, content-blocking and...
Hi Everyone.
I merged all of these posts regarding the Connect App so I don't have to go to each one and make the same announcement over and over again.
We heard you about your issues with the Connect App. I spoke with the team and they confirmed that they pushed an update yesterday to our hardware that will fix the issue where you don't see your network, or your devices.
The issue is that the NAH or the Boosters did not activate a specific setting when your device was installed. That firmware update should fix this issue but there are ways to manually enable the setting.
Here's what you need to do if you have issues still:
- Factory reset the NAH. Keep in mind that any changes that you made to the NAH you will need to do again. Most people don't make changes so factory resetting will just knock off your internet for a few minutes.
- Once the NAH is factory reset, check the Connect app. If everything works, stop here.
- If you can see your NAH but not your boosters, perform a factory reset on the boosters. Keep in mind that if you have more than one you will need to do each one individually. Please start with the main one first so any others will mesh with the Wi-Fi network that the primary boost has.
- Delete your Connect App and re-download it. If you had the app open when the update went through it will not update and you'll see the same issues. You have to close it and re-open it.
If you still have issues please message us at TELUS_Support by clicking the profile and clicking on "send a message".
I will mark this comment as a solution so you all receive notice and so if anyone after you has this issue they can find this comment and try those steps
TELUS_Support
Official Support Team
Official Support TeamHi! We are currently looking into this issue!
We need a solution. The Connect App is one of the main reasons I renewed my internet with Telus. And since it hasn't been working for so long now, I'm regretting my decision. After multiple calls, agents have told me they've put tickets in to get this resolved and I would get a call back with 5-7 business days. I haven't heard back from anyone. It sounds like this issue has been happening for a while now, so after months of "We're looking into it", Telus should have found a solution by now. I'm very frustrated as like I said the app was a main reason for renewing our internet - this is a big selling feature for those with children (like myself).
More than 5 months, same problem.
My 2 year contract is up so I’m ready to leave for Rogers.
There is a small number of us for whom it doesn’t work. I would start asking for compensation and/or leave but they’ll ask for fees for leaving because I was told the Connect app isn’t part of the internet service contract so they are technically meeting their requirements. Ask me how happy I was to hear that (multiple times).
