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WendiG's avatar
WendiG
Neighbour
25 days ago
Solved

lol closed captions-can't find 'em

Been reading all the  complaints re the size of the CCs...my problem is I can't figure out how to access them at all. When I use  the voice button, it comes up saying that the CCs aren't  on this app...what 'app' are they on? Not even worried about the size, although I empathize with those that are..but can't seem to access them at all..I am a newbie, so  please be gentle...

 

  • KHR's avatar
    KHR
    24 days ago

    To top up on what FuzzyLogic​ said, yes you can press the left or right side of the D-Pad (the D-Pad is the circle around the OK button) during a Live, Recording or On Demand show to bring up more player controls including Described Video and Closed Captioning. You can also turn on Closed Captioning in Settings which is in the top right hand side of your screen and is typically either an animal icon (butterfly by default) or gear icon.

3 Replies

  • Thanks to both of you..and now  I know what all those things are! Its a learning curve, and I appreciate the help.

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    I believe that if you are using the new digital box you can bring up the menus by using the left or right arrow on the D-Pad and then navigate to CC to change things.

    • KHR's avatar
      KHR
      Icon for TELUS Team Member rankTELUS Team Member

      To top up on what FuzzyLogic​ said, yes you can press the left or right side of the D-Pad (the D-Pad is the circle around the OK button) during a Live, Recording or On Demand show to bring up more player controls including Described Video and Closed Captioning. You can also turn on Closed Captioning in Settings which is in the top right hand side of your screen and is typically either an animal icon (butterfly by default) or gear icon.