Forum Discussion
Voicemail
HI,
Just recently upgraded to Purefibre all seems to be well,but my landline phone seems to have lost voicemail? do i have to set that up again? i really have not idea how to do that.any help would be appreciated in this matter,Thanks mapp6868
6 Replies
HI,Thanks for the replies,the problem was with my plan,it is all sorted now,regards mapp6868
HI,
TO my embarrassment i was told today that my phone plan does not have voicemail after the upgrade,my choice was either call display or voicemail.anyway it has been sorted out,Thanks for the help,regards
TELUS_SupportOfficial Support Team
No worries! Glad it's been figured out. By all means don't hesitate to send us a private message here if there's ever anything else we can assist with!
HI,When i follow the steps as suggested i get a message "the call cannot be completed as dialed"? Thanks for the information but i am at a total loss at this point,i may have to start from scratch? Thanks
- TELUS_Support
Hmm, can you try these trouble shooting steps?
If *98 gives an error or dead signal: The phone line may be plugged into the wrong jack on the equipment. Ensure your home phone base is plugged directly into the TELUS Wi-Fi Hub / ONT "Phone 1" (TEL 1) port, not an ethernet or secondary port.
If it keeps ringing and never goes to voicemail: Dial *94, wait a moment, and press a number between 2 and 9 to set how many rings occur before the call routes to voicemail.
Resetting via Web: You can also log into your My TELUS account online under Home Phone Services to click "Reset Voicemail Password" if you get locked out.
- TELUS_Support
Hey mapp6868 - Try these steps!
Pick up your landline handset and wait for the dial tone. Dial *98.
Enter your initial password.
If this is treating you as a new user, follow the automated tutorial prompts to create a new password and record your name/greeting.
If it asks for a password and your old one doesn't work, enter your 10-digit home phone number as the temporary password.
Follow the voice prompts to set up your personal pin and record a main greeting.
