Forum Discussion
It's Time For Telus to Adjust Theme Packs
I brought this up before in a different thread but with all the recent channels being dropped ( and more coming on January 1st ) I really think it's time for Telus to adjust a lot of their theme pack...
Maybe if we ask this enough times we'll finally get an answer.
When are the Theme Packs going to be updated with the new channels that were announced? Is Telus going to let us keep paying for hobbled theme packs until they decide to get things working properly?
Also, why are the channels/theme packs I subscribe to different between the web version of My Telus and the app? According to the app, I only have 3 of 4 theme packs. On the web, I have 4 theme packs, one of which only has 1 channel in it. Why do the channels I currently see on my actual box, different than what is actually listed on my bill?
It is such a mess. As a communication company, Telus should be better.
TELUS_Support
Official Support Team
Official Support TeamHi WhyICyyc - No information about new theme packs that we know of. If there are any changes we will be sure to update the site.
The discrepancy could be a bug. Please log in Here and you'll be able to see accurately what theme packs you have. For your TV box you might have a certain view enabled so a theme pack could be missing
Here's the confusion. The PDF that can be downloaded from the website has the updated channels in the Theme Packs.
But if I go to change my plan the theme packs aren't the same as what's listed in that document.
So which one is correct? This is what's very frustrating.
