Forum Discussion
It's Time For Telus to Adjust Theme Packs
I brought this up before in a different thread but with all the recent channels being dropped ( and more coming on January 1st ) I really think it's time for Telus to adjust a lot of their theme pack...
I hope so but they didn't keep OLN when it switched over to Bravo. That's why I would like to hear something from Telus since 7 channels are now scheduled to be removed from the Telus lineup on January 1st.
TELUS_Support
Official Support Team
Official Support Team@BobArthur You've probably heard this before, and it still holds true, but only a select few within TELUS are privy to that information. Typically we don't release information until it's published to our site, which is to say most of us find out around the same time you do so please check back from time to time for any updates.
After spending 2 hours on hold yesterday, to hear the same canned response as above from a “Customer Care” agent, it is very disappointing. Unthinkable a corporation as big as Telus cannot or will not let customers know 2 days beforehand, they will not be losing channels…just a re-branding.
I imagine the customer service reps know about as much as we do, it's not their fault.
Hi there TELUS_Support ( if that is your real name 😉 ) - I realize that sometimes your department may already have the information we want but you are are not allowed to release until the appropriate time. Hopefully since Telus customers are losing quite a few channels on January 1st you will be able to give us a channel / theme pack update soon.
