Forum Discussion
Internet Tech support
Is anyone else frustrated by the AI that Telus is using to route support requests. I have spent hours going through the same steps with a chatbot, on-line and then eventually with someone on a call. ...
Agre - he AI is totally useless. I'm leaving Telus ASAP. My home internet has cut out 3x in the past week leaving my wife unable to work from her remote office and costing her vacation time. We've spent literally hours of frustration. It went out again for 2hrs today so I booked a call with them using the AI and when I got a call, the woman was only trying to upsell me more services. Told her I wasn't interested in any more services, that I booked a call back about an issue and she said ok we'll get that for you and the call was disconnected.
TELUS_SupportOfficial Support Team
Hi, we're sorry to hear about your frustrating experience with our support services. We understand how important reliable internet is, especially when working from home. The AI is meant to streamline support, but we clearly need to do better in ensuring it actually helps resolve issues without adding more frustration.
Please send us a private message with your account details, and we'll do our best to help with the internet issues and address any concerns you have.
It used to be great but my 3rd call in and they don’t know how to fix it. When I ask for tier 2 support they won’t transfer you!
- TELUS_Support
Sorry to hear about your experience, we'd be happy to take a look. Please send us a private message if you'd like us to investigate.
