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ndufort's avatar
ndufort
Neighbour
3 years ago
Solved

Internet PureFiber plan upgrade

I upgrade my PureFiber 75 internet plan last Thursday evening to PureFiber 500.  I got an email confirmation of my order the next day, but no information as to how long I need to wait to see the upgr...
  • ndufort's avatar
    ndufort
    3 years ago

    Problem solved.  After talking to a technician, we found out that my ethernet cable was the limiting factor.  I swapped that with a more recent one that allows for the expected U/D speeds.

     

    Thanks everyone.

DrPacman's avatar
DrPacman
Rockstar
3 years ago

ndufort Wrote: I upgrade my PureFiber 75 internet plan last Thursday evening to PureFiber 500. 

 

I might suggest that you reboot the ONT Router/Firewall to make sure all the provisioning's that maybe passed down to that device has been done. Then check with the major speed-test sites to see if your upload and down have indeed increased.

 

Last resort, call support to have them verify indeed everything have been provisioned correctly.

 

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