Forum Discussion
Internet connection then drops then connects
My wife and I have iPhone 16 pro and pro plus. They work flawlessly on any other wifi but our Telus home wifi we can watch them go from 5g to wifi and back and forth. I reached out to Telus and since my laptop has no issue connecting they think it’s our phones Apple can’t find any issue and thinks it’s the wifi since our phone connect and have no other issues on other networks.
we have a telus provided t3200m router that is 7 years old.
7 Replies
TELUS_SupportOfficial Support Team
Hi there, we'll be happy to look into this with and very quickly, can you tell if you always had this issue with your iPhones ?
No it began about 2 weeks ago
- TELUS_Support
Do you remember if an update was done on your mobile devices ?
