Forum Discussion
Internet Backup feature - does it work?
Has anyone got Internet Backup to work? https://www.telus.com/en/internet/internet-backup We are currently in a 9+ day internet outage due to a fire damaging equipment on our street. Had a tech ...
TELUS_Support
Official Support Team
Official Support TeamD18 If you've enabled Internet Backup via the SmartHome+ app, you'll get internet continuity via your mobile network in the event of an outage. Since your internet demand will be serviced by mobile data, usage metering will still be measured but it's not billed so long as you're a TELUS PureFibre and TELUS Mobility, Koodo or Public Mobile customer with active accounts.
I agree that's the way it should work but I'd feel better if they separated it out so I would know how close I am to my cap. Going on vacation soon and don't want to be without mobile data while I'm away.
- TELUS_Support
Understandable. You're not billed extra for that Backup Internet usage so you can rest easy. Enjoy your vacation!
