Forum Discussion

stuartbinder's avatar
stuartbinder
Neighbour
2 months ago

Internet Backup feature - does it work?

Has anyone got Internet Backup to work?  https://www.telus.com/en/internet/internet-backup We are currently in a 9+ day internet outage due to a fire damaging equipment on our street.  Had a tech ...
Fibre
internet
Purefibre
wifi
D18's avatar
D18
Organizer
2 months ago

I am on day 3 of no internet/OptikTV. I have gotten internet back up to work, but looking at my Koodo data usage it is substantially higer for these days which makes me question whether its working properly. I thought internet usage would not affect my mobile data.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 months ago

    D18 If you've enabled Internet Backup via the SmartHome+ app, you'll get internet continuity via your mobile network in the event of an outage. Since your internet demand will be serviced by mobile data, usage metering will still be measured but it's not billed so long as you're a TELUS PureFibre and TELUS Mobility, Koodo or Public Mobile customer with active accounts.

    • D18's avatar
      D18
      Organizer
      2 months ago

      I agree that's the way it should work but I'd feel better if they separated it out so I would know how close I am to my cap. Going on vacation soon and don't want to be without mobile data while I'm away.

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        2 months ago

        Understandable. You're not billed extra for that Backup Internet usage so you can rest easy. Enjoy your vacation!