I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change it. In the process I discovered this:Webmail to Gmail migration: What you need to know Starting March 2020, we will begin migrating all TELUS Webmail accounts to Gmail, the Google email platform If this was publicized I seem to have missed it. More information here: https://www.telus.com/en/bc/support/article/telus-email-transition-general-information Here's hoping this transition goes smoothly. I'm curious what the privacy implications are as that's why I've stayed away from Gmail.

I got what looked like a bogus email last night saying my email account is being cancelled unless I click on their link. It did not come from Telus, so I just deleted it. Then this morning I received a very official email from Telus telling me they're migrating to GMail. I spent an hour on the phone to confirm and sure's heck, that's what's happening. I too have serious privacy and security concerns. Have we learned nothing from COVID19? Do we want all our communications eggs in somebody else's basket? Servers are not that expensive. Maintaining them is more costly. Surely Telus can afford it. But after the big failure a year ago, I guess it's easier to point a finger in the future at Google. I'm truly not happy about this. And if I was a business I'd be positively outraged. The timing also sucks. Are there going to be enough staff available to walk me through changing all my settings on 3rd party apps, or am I going to be SOL? If I wanted GMail I'd use GMail. I choose to use Telus because I trust Telus to guard my privacy and security. I do not trust Google at all. What can we do about this?

Well, I've just gone through the migration and WHAT DOESN'T KILL YOU ONLY MAKES YOU MADDER! I did my best to educate myself ahead of time. I went through their website and got a little more confused on some things and less on others. Then I spent over an hour on the phone asking questions and was reassured at every turn that they would be there through it all. Then I got an email saying that I would be migrated on May 5. I'm not at home. I'm 12 hours away and I'm not going home soon. I don't have internet where I am, except through my cell phone. So I spent the evening on the phone with a very kind, nice patient agent in the Philippines who again assured me that everything should work including my server settings. Am I allowed to say "BULL**bleep**!" on here? My email migrated some time shortly after midnight today. I was awakened by alarms saying my telus email login failed on my cell phone. Sure enough! I spent ALL DAY on my cell and laptop trying to figure it out. If you don't want to use the Gmail app on your phone or webmail on your other devices, you are well and truly screwed and pretty much on your own. Darren Entwistle should have put together a proper transition team of experts in both email and cell apps just to handle this project. But instead, half the support folk I spoke with had no idea what I was talking about when I said "Gmail migration". I use the Samsung email app on my phone and Thunderbird on my laptop. My telus email was set up on the first Samsung when I got it from telus and continued on subsequent phones. Now they say it's not theirs and they don't support it. I can't get it off my phone, so....? I already have another Gmail account and I HATE the Gmail app. Because I have had telus email since the beginning, it was originally xx@telusplanet.net but at some point it became xx@telus with the xx@telusplanet as an alias. Again, not something I requested, something telus chose. Both apps were configured with the telusplanet extension, but of course Gmail was set up for me by telus as xx@telus.net. The server names absolutely have to be changed in both apps. the POP setting in Gmail with Thunderbird insists on putting your sent emails out on the Gmail webmail, so when I do download I will have doubles. In order to download emails sent from the cell via POP I have to go into the Gmail web settings, make a change, save and then get messages. Feels kinda like grabbing a chisel, pounding into stone. The Samsung app won't allow you to edit the email information, so you have to add a new account and have the guts to delete the old one even though it warns you that it will delete all emails, contacts, etc. if you do. So first I disabled permissions and then deleted the old one. The last agent I spoke with told me that telus has already learned a few lessons and now lets you choose which will be your primary email address. they apparently also let you choose when to migrate instead of just dumping it on you. Apparently the first ones like me are former employees (I'm a retiree). I've had telus email for 28 years. Nice.

LynnB like you I also investigated ahead of time and was willing to see what this migration was. And exactly like you I found tech -support hopeless trying to direct us into an already broken system. I'm furious that we were sold down the toilet by tellus. Google must've offered them a fortune and anything we say is meaningless where just sheep to these evil large corporations. The only difference between you and I is I was probably losing more than you because I relied on pop protocol email which can be handled by your PC software example Outlook or any other third-party software that handles true mail. Handling your own mail this way is clean and efficient faster more secure than anything online so I'm losing a lot. As for Tellus that scum company... They would've been better off to just dump their email and leave us to fend for ourselves. Anybody can sign up to an online email account with way less hassles. So we lost pop protocol email in favor of garbage.... And tell us continues to raise their prices and offer less. I am so sorry you went through the nightmare by now you're probably thinking the same as me you shouldn't of you should've just said goodbye to your email make a new one on your own online anywhere you want hopefully not Google though... I'm a technician all my life trust me stay away from Google.... Try yandex I found this online email to be one of the few that you can talk to and they listen. I absolutely talk to them and they made changes to the way the email was handled within hours. Google won't even hear a word you say even if you put a gun to their head neither will Telus. I hope other people hear your words on your nightmare with Telus . It would have been the same for me I just decided to stop because I knew it was useless and I just abandoned and accepted they stopped by email and there's nothing I can do. I use Yandex now which can never replace my PCs email software I'm taking a huge hit but that's what I did. Please stay away from Google.

I'm just venting my frustration about Telus moving to Gmail. I've been using Outlook for email almost since it first became available. Although I'm an Apple user, I find Outlook has the best features for email. Almost all the formatting options that are available in Word are available in Outlook. Gmail on the other hand has Bold, Underline and Italic. Gmail will randomly invert your photos if you want to insert one into the body of the text. All you can do with the photo is size it by pulling on the corners. Bullets are available but you can't change their format. Etc., etc. This form to submit a question has more and better features than Gmail does. It's free so I suppose you get what you pay for. Eventually, I suspect Gmail will contact all of us who migrated from Telus asking if we'd like to upgrade for a small monthly subscription. I do wish that Telus would supply detailed information on how to enable the Outlook settings to continue receiving email via that app instead of Gmail. I'm not expecting that information because the whole point is they want their clients to migrate to Gmail and to save costs by not having to support any software. With Gmail they achieve that. I've been a customer since 1978 and I chose to stay in large part because of Outlook. I consider this switch a downgrade in service. 😔 If I sound cynical, I guess that's what I've become.

Reply to FuzzyLogic Even better would be to TEST prior to implementation. It's gone from bad to worse. Now I'm getting attachments x6 on my cell. (Send me 5 attachments and I get 30). I have been so loyal to telus for so long. What a total fool I've been! Telus should make T-shirts for all employees and customers with their new service motto: IF THERE'S A HARDER, STUPIDER, MORE CONVOLUTED WAY TO DO IT - WE'LL FIND IT!(Unofficial motto of the former Soviet Union)

I just learned Telus is migrating webmail to Gmail!

107 Replies

Replies have been turned off for this discussion

LynnB
Friendly Neighbour
6 years ago
I got what looked like a bogus email last night saying my email account is being cancelled unless I click on their link. It did not come from Telus, so I just deleted it. Then this morning I received a very official email from Telus telling me they're migrating to GMail. I spent an hour on the phone to confirm and sure's heck, that's what's happening. I too have serious privacy and security concerns. Have we learned nothing from COVID19? Do we want all our communications eggs in somebody else's basket?

Servers are not that expensive. Maintaining them is more costly. Surely Telus can afford it. But after the big failure a year ago, I guess it's easier to point a finger in the future at Google. I'm truly not happy about this. And if I was a business I'd be positively outraged.

The timing also sucks. Are there going to be enough staff available to walk me through changing all my settings on 3rd party apps, or am I going to be SOL?

If I wanted GMail I'd use GMail. I choose to use Telus because I trust Telus to guard my privacy and security. I do not trust Google at all.

What can we do about this?
- Benson22
  Neighbour
  6 years ago
  cannot do anything about this because the corrupt Corporation Google whom honestly is becoming one of the most powerful data collection agencies in the world on every single human walking… To control and sell this database at huge profits to military, government, advertisers, anyone interested in such a database.
  
  Telus simply sold us out for cash and we have no choice in the matter. What's worse is their migration system jumping through hoops in a system that's broken at best. They would have been doing us a favor by just simply killing off their email and leaving us to fend for ourselves. Rather than their incompetent broken implementation going to Google.
  
  You're right about Google there's more to that company then anyone knows. I wouldn't go near them. So we've been duped and the prices continue to rise at Telus and now we do not even have a pop email. It means Outlook and other third-party software is now obsolete. I'm using a beautiful program to handle my mail and it's now dead thanks to these corporate creeps.
  - juwest
    Friendly Neighbour
    6 years ago
    I agree whole heartedly. The Telus webmail customers have been sold out. The poor customer service people have no answers and will continue to be besieged by unhappy clients.
- FuzzyLogic
  Community Power User
  6 years ago
  I can understand why Telus is doing this. Email is not their primary business and it makes sense for them to use someone who does. There are many benefits to this but you also lose some control. There have been many issues with Telus email over the years and I suspect most of them will go away once the migration to gmail is complete. I believe both the U of A and City of Edmonton now use Google for email. Sadly it appears that our data will be subject to the whims of Google. Here is the U of A's terms of service:
  
  https://myccid.ualberta.ca/terms/google
  
  Here is why it's concerning:
  
  https://www.wired.com/story/google-tracks-you-privacy/
  
  I have yet to receive notification that my account will be migrated but I'm curious to see what Telus will say regarding this.
  - Benson22
    Neighbour
    6 years ago
    fuzzy logic… I don't really believe everything you say. Were losing more than you think there's a big difference between online mail and are real pop protocol email... A lot of us are going to lose our third-party mail handling software which blows away any online mail site. We don't have to have sniffers, advertising, the man controlling their system. Built-in Mail handlers can drag-and-drop direct from your computer without having to upload anything online before it has to be sent out. Online mail gives you less control at the expense of advertising and much more it's slower and clumsy. A lot of us that know what I'm talking about by using our own mail programs are just furious because we've been duped because Telus sold us out for cash.
    
    Needless to say if you look into the contracts and characteristics of the evil corporation known as Google you will see that their policy is to simply take over the globe. I am angered by Telus dropping their pop email system wild they are raising their prices. Get less pay more only this time get way less were all just a bunch of sheep for the slaughter.... Our opinions don't matter and it's true figure it out we don't matter. Take what we get be happy they could care less.
- polecat
  All-Star
  6 years ago
  LynnB I stand corrected finally found the mail issue on telus site. Not happy about it. There is something to be said about a proper mail out so people can voice opinion or move on to where ever. To many people get left out by email notifications etc. Polecat
Nighthawk
Community Power User
6 years ago
This could be interesting. I didn't previously hear about the change to Gmail.

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I just learned Telus is migrating webmail to Gmail!

107 Replies

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