Forum Discussion
FuzzyLogic
Community Power User
Community Power UserI just learned Telus is migrating webmail to Gmail!
I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change...
I got what looked like a bogus email last night saying my email account is being cancelled unless I click on their link. It did not come from Telus, so I just deleted it. Then this morning I received a very official email from Telus telling me they're migrating to GMail. I spent an hour on the phone to confirm and sure's heck, that's what's happening. I too have serious privacy and security concerns. Have we learned nothing from COVID19? Do we want all our communications eggs in somebody else's basket?
Servers are not that expensive. Maintaining them is more costly. Surely Telus can afford it. But after the big failure a year ago, I guess it's easier to point a finger in the future at Google. I'm truly not happy about this. And if I was a business I'd be positively outraged.
The timing also sucks. Are there going to be enough staff available to walk me through changing all my settings on 3rd party apps, or am I going to be SOL?
If I wanted GMail I'd use GMail. I choose to use Telus because I trust Telus to guard my privacy and security. I do not trust Google at all.
What can we do about this?
FuzzyLogicCommunity Power User
Community Power UserI can understand why Telus is doing this. Email is not their primary business and it makes sense for them to use someone who does. There are many benefits to this but you also lose some control. There have been many issues with Telus email over the years and I suspect most of them will go away once the migration to gmail is complete. I believe both the U of A and City of Edmonton now use Google for email. Sadly it appears that our data will be subject to the whims of Google. Here is the U of A's terms of service:
https://myccid.ualberta.ca/terms/google
Here is why it's concerning:
https://www.wired.com/story/google-tracks-you-privacy/
I have yet to receive notification that my account will be migrated but I'm curious to see what Telus will say regarding this.
fuzzy logic… I don't really believe everything you say. Were losing more than you think there's a big difference between online mail and are real pop protocol email... A lot of us are going to lose our third-party mail handling software which blows away any online mail site. We don't have to have sniffers, advertising, the man controlling their system. Built-in Mail handlers can drag-and-drop direct from your computer without having to upload anything online before it has to be sent out. Online mail gives you less control at the expense of advertising and much more it's slower and clumsy. A lot of us that know what I'm talking about by using our own mail programs are just furious because we've been duped because Telus sold us out for cash.
Needless to say if you look into the contracts and characteristics of the evil corporation known as Google you will see that their policy is to simply take over the globe. I am angered by Telus dropping their pop email system wild they are raising their prices. Get less pay more only this time get way less were all just a bunch of sheep for the slaughter.... Our opinions don't matter and it's true figure it out we don't matter. Take what we get be happy they could care less.
You'll get very short notice of your pending migration, and be prepared for a nasty surprise if you use Outlook as your client and need POP rather than IMAP.
I cannot get any incoming mail on my Outlook now, and I have been unable to get any information about or resolution to this issue, even though it is a supposedly a known issue - or so the 'technicians' I have dealt with say.
The stock advice given is to "try again in 2-3 days" which is likely simply means "the answer to your question isn't on the one-page flowchart at my workstation so I have no idea what to do and just want you to go away now." Considering the migrations to the Gmail platform began in March and it is now mid-May, they've been saying this a LOT. If it is truly a known issue, I cannot help but think TELUS has absolutely no interest in addressing the problem. If they do, they certainly aren't giving their 'technicians' any information or advice to share with custoemrs. Unless they only allow the you-have-to-pay-for-it support team to have access to information about how to support customers. There is also no ability to escalate anything.
Sorry to use your post but It's extremely difficult to get through to Telus these days......if anyone at Telus is listening.....YOUR SERVICE STINKS!!!!!!!! The switch to Google mail for the majority of your customers I am in contact with is an unmitigated disaster for most. And trying to get it corrected or even attended to is just as bad. As I say.......TELUS....YOU STINK!!!!
Reply to TLS
I think I understand your problem. You use Outlook and download your email onto a device. (And, maybe, like me, you use more than one device to see your email, but leave it there until you get it on Outlook?)
Try this:
In the Gmail webmail page, click on the Setting gear icon.
Choose Forwarding and POP/IMAP
Under POP download choose Enable POP for all mail (even mail that's already been downloaded)
Save changes.
Go into Outlook and retrieve your email.
Please post back to let us know if this works, or if you find a better way!
Gmail does not save this setting. You will have to do go through these steps EVERY TIME!!!
Telus should pay us to endure this.
And for those of you out there who are shaking their heads and saying "Why don't you just use the webmail?" I need access to emails when I'm out in the remote areas and have NO ACCESS to internet. Once downloaded I can carry them anywhere.
RE:
Try this:
In the Gmail webmail page, click on the Setting gear icon.
Choose Forwarding and POP/IMAP
Under POP download choose Enable POP for all mail (even mail that's already been downloaded)
Save changes.
Go into Outlook and retrieve your email.
Please post back to let us know if this works, or if you find a better way!
Since you didn’t receive a reply from TLS to your suggestion above I decided to try it, but unfortunately it didn’t work for me, but thanks for trying to help through your own experiences,
I had success, following the steps provided by PCherian, to setup POP mail on my main laptop computer, (it’s on WIFI), with both sending and receiving with Outlook 2010. But, I then tried to set it up in my desktop computer, (it’s on Ethernet) – I have Telus Fibre. It will send email, but not receive email not previously downloaded. It used to work with no problems, but I realized I haven’t had to use the desktop computer for this purpose since changing to Telus fibre, so don’t know if there is any relationship.
I closed Gmail on the laptop, and put on sleep, and then it was only after restarting the desktop computer that it would finally send email from Outlook, but it still would not receive. The error was a rejection of username/password.
They are both old computers, upgraded to Windows 10 – (the desktop from XP to W.7 then W.10). Maybe like me, they're just too old and tired to handle all this constant "change" stuff.
- FuzzyLogic
I currently don't use Gmail but these instructions may help to get POP working:
https://support.google.com/mail/answer/7104828?hl=en
I'm curious why you would require POP?
Well, I've just gone through the migration and WHAT DOESN'T KILL YOU ONLY MAKES YOU MADDER!
I did my best to educate myself ahead of time. I went through their website and got a little more confused on some things and less on others. Then I spent over an hour on the phone asking questions and was reassured at every turn that they would be there through it all.
Then I got an email saying that I would be migrated on May 5. I'm not at home. I'm 12 hours away and I'm not going home soon. I don't have internet where I am, except through my cell phone. So I spent the evening on the phone with a very kind, nice patient agent in the Philippines who again assured me that everything should work including my server settings. Am I allowed to say "BULL**bleep**!" on here?
My email migrated some time shortly after midnight today. I was awakened by alarms saying my telus email login failed on my cell phone. Sure enough! I spent ALL DAY on my cell and laptop trying to figure it out. If you don't want to use the Gmail app on your phone or webmail on your other devices, you are well and truly screwed and pretty much on your own. Darren Entwistle should have put together a proper transition team of experts in both email and cell apps just to handle this project. But instead, half the support folk I spoke with had no idea what I was talking about when I said "Gmail migration".
I use the Samsung email app on my phone and Thunderbird on my laptop. My telus email was set up on the first Samsung when I got it from telus and continued on subsequent phones. Now they say it's not theirs and they don't support it. I can't get it off my phone, so....? I already have another Gmail account and I HATE the Gmail app. Because I have had telus email since the beginning, it was originally [email protected] but at some point it became xx@telus with the xx@telusplanet as an alias. Again, not something I requested, something telus chose. Both apps were configured with the telusplanet extension, but of course Gmail was set up for me by telus as [email protected]. The server names absolutely have to be changed in both apps. the POP setting in Gmail with Thunderbird insists on putting your sent emails out on the Gmail webmail, so when I do download I will have doubles. In order to download emails sent from the cell via POP I have to go into the Gmail web settings, make a change, save and then get messages. Feels kinda like grabbing a chisel, pounding into stone.
The Samsung app won't allow you to edit the email information, so you have to add a new account and have the guts to delete the old one even though it warns you that it will delete all emails, contacts, etc. if you do. So first I disabled permissions and then deleted the old one.
The last agent I spoke with told me that telus has already learned a few lessons and now lets you choose which will be your primary email address. they apparently also let you choose when to migrate instead of just dumping it on you. Apparently the first ones like me are former employees (I'm a retiree). I've had telus email for 28 years. Nice.
like you I also investigated ahead of time and was willing to see what this migration was. And exactly like you I found tech -support hopeless trying to direct us into an already broken system. I'm furious that we were sold down the toilet by tellus. Google must've offered them a fortune and anything we say is meaningless where just sheep to these evil large corporations. The only difference between you and I is I was probably losing more than you because I relied on pop protocol email which can be handled by your PC software example Outlook or any other third-party software that handles true mail. Handling your own mail this way is clean and efficient faster more secure than anything online so I'm losing a lot.
As for Tellus that scum company... They would've been better off to just dump their email and leave us to fend for ourselves. Anybody can sign up to an online email account with way less hassles. So we lost pop protocol email in favor of garbage.... And tell us continues to raise their prices and offer less.
I am so sorry you went through the nightmare by now you're probably thinking the same as me you shouldn't of you should've just said goodbye to your email make a new one on your own online anywhere you want hopefully not Google though... I'm a technician all my life trust me stay away from Google.... Try yandex I found this online email to be one of the few that you can talk to and they listen. I absolutely talk to them and they made changes to the way the email was handled within hours. Google won't even hear a word you say even if you put a gun to their head neither will Telus.
I hope other people hear your words on your nightmare with Telus . It would have been the same for me I just decided to stop because I knew it was useless and I just abandoned and accepted they stopped by email and there's nothing I can do. I use Yandex now which can never replace my PCs email software I'm taking a huge hit but that's what I did. Please stay away from Google.
When I heard Telus was going to close down their email and migrate us, I knew their customers were about to face a complete meltdown. And so it has happened. The promised texts to provide us with info never happened. On the day of migration, getting tech support was impossible. When, or if, you finally got through you found yourself talking to someone who had been through days of training on how to be 'nice' but who new nothing about anything. Apparently there was a dedicated team set up specifically to deal with migration issues. It does't take much experience of Telus operating practices to anticipate such a team, if it existed, would be buried for months after activation. And so it turned out. They were impossible to reach. Searching for answers on the net took you round in circles until you were about to disappear up your own backside. Explanations of migration steps were either impossibly vague or downright wrong, at least for Apple users. Over days of messing about I've finally managed to get 90% of the migration successfully completed, no thanks at all to Telus and, to be fair, not much more to Google or Apple. Whenever you've got tech companies 'coordinating' you've invariably got a dog's breakfast.
My one remaining issue is trying to get all my contacts over to Google and, before you ask, yes I've gone to the Google page and followed the instructions and looked on the internet for answers. Nevertheless, two thirds of my contacts remain unmigrated.
This all reminds me of when Microsoft decided to close the door on XP users. I simply shut down my PC, switched to Mac and have never returned. No doubt, there will come a day when Apple dosomething similarly arrogant but I'll cross that one when it comes. Meanwhile I'll embark on a process of looking at how to unhitch from Telus, one service at a time, since they started the game. Trouble is, picking telecom providers is a bit like voting in elections these days, it's 'hold you nose' time. And then there's the CRTC to turn to. Yes, when you've finished laughing .................
OMG it's been the day from hell with this migration. I have been an outlook user for years set up my new gmail with my existing telus email. No contacts came over and no saved folder emails. I held on chat for over an hour to be told I had to speak to technical support no transfer went through or no estimated time frame. Must say I'm not impressed!
- To Dar11
Can you tell me if you were ever. finally able to get into your offline/local emails? We are having a horrible time with this. Can’t get into any folders either nor any business contacts plus absolutely NO help from Telus or Google! OMG. On top of that No Tech support will come to the house due to COVID!
Help! I've made the transition from Telus webmail to a new Gmail account. Unfortunately, my contacts have not followed me!
In preparation before my telus webmail gets transferred to Google gmail, I have spent hour and half writing down every email address in my present Contacts list. Looks like we may have to revert to hard copy for info, in this ridiculous "transition".
- Nighthawk
Almost all ISPs are using cloud based systems for their email now. Doing it that way is far cheaper than owning and maintaining servers directly.
Telus likely won't make any statement about Google and Privacy. They'll likely provide a link to the terms they have with Google.
The big thing is even if you don't use Gmail, Google tracks every single thing you do online even if you don't have a Google account. They run one of the largest advertising platforms in existence that is known to heavily track users and it spans a massive number of websites. If you are in the 2/3 of people that use Chrome, they are tracking everything you do. Facebook also tracks people online relentlessly whether you have an account with them or not. Twitter also but to a more limited extent. Microsoft is also quite invasive. If you have Windows 10, Microsoft even keeps track of how many times you open a program or even a specific file on your own computer. Their new Edge browser has major privacy issues too.
Nighthawk FuzzyLogic LynnB Do you think format for web mail will be the same or something like gmail.
The format is the Gmail format. Not just like Gmail, it IS Gmail.
