Forum Discussion
FuzzyLogic
Community Power User
Community Power UserI just learned Telus is migrating webmail to Gmail!
I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change...
Nothing shows in contacts at all.
Have done the shut down & start up, etc. “ZIP”
Absolutely no stored Email folders are accessible or contacts. Can’t get into our MS Outlook 2010 as it is frozen. I understand this was done on purpose. We are not tech savvy and usually have a computer person come to help. Not one iota of assistance from Telus help lines or Google online help - we should be sending all our computer Tech costs and all our loss of business Costs in a big bill to Telus!
Those of us who are having all these major problems and headaches with Telus/Google mass migration should be put back the way it was! Then either get a new separate Google Mail that doesn’t affect all our hard work. Or .... perhaps go to Shaw mail! What a mess!
Have done the shut down & start up, etc. “ZIP”
Absolutely no stored Email folders are accessible or contacts. Can’t get into our MS Outlook 2010 as it is frozen. I understand this was done on purpose. We are not tech savvy and usually have a computer person come to help. Not one iota of assistance from Telus help lines or Google online help - we should be sending all our computer Tech costs and all our loss of business Costs in a big bill to Telus!
Those of us who are having all these major problems and headaches with Telus/Google mass migration should be put back the way it was! Then either get a new separate Google Mail that doesn’t affect all our hard work. Or .... perhaps go to Shaw mail! What a mess!
Try doing a search in your computer for a .pst folder, all your old emails, contacts etc will be in that folder.
By default it should be located :
C\Users\user\Documents\Outlook Files\archive.pst
- Exactly, Ron! I need Telus's help to do what Telus should have done, you've hit the nail on the head. Getting help from Telus is like seeking the Holy Grail. For a start, you need to set aside a whole day and there's no guarantee you'll make an inch of progress.I do appreciate the help you and others have offered but the people who should be involved with this, those managers at Telus who get paid to look after customers, are never anywhere to be seen.
Telus should have migrated those contacts to Google Contacts. Sounds like you will need their help to find them.
- Tried it, doesn't work. I've gone into Applications and all it shows for contacts is those that were on gmail to start with. I need the contacts that were attached to Telus webmail.
