Forum Discussion
I have been moved to CGNAT
Since late February, my router, which is connected to a Nokia ONT, has been assigned the IP address 100.84.xx.xx. This makes me believe that I have been moved to CGNAT (Carrier-Grade NAT). As a resul...
My guess is that none of the agents at Telus have the capacity to solve this. None of their residential support or sales can do anything.
It might be that their business services are set up differently and a business plan is the only way to avoid getting put under CGNAT with Telus. But my call was dropped while being transferred to someone from the business services. And when you first call in, they have an automated system that will SMS you a link to support.telus.com and then ask if you if you got the SMS, and if you read the SMS, and then if you clicked the link. Finally, if you are uncooperative enough it might transfer you to a department that isn't the one you're trying to reach. It's so frustrating.
I finally got through to business support, I explained my situation and she wanted to send me back to residential support. I explained to her I did not want to be transferred -- that I'm inquiring about business services because I have a problem with residential internet that might be solved by switching to a business plan and I needed to speak with someone from their business services to confirm that one way or the other. After hearing this, she abruptly transferred me to residential support.
