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I can't record any hockey games on the Centre Ice channels.
I can't record any hockey games on the Centre Ice channels.
Hi KHR, thank you for the reply. I just had a chance to test it out again and it works on both the set-top box and my mobile app. When I last tried that it didn't work it was a pre season game so maybe they don't allow recordings for those games for some reason?
KHR
TELUS Team Member
TELUS Team MemberI just tried on my android phone and it's working for me, so I have a few questions to get us on the right troubleshooting path:
- do you have cloud recordings on your account (i.e. you can normally watch recordings on your mobile)?
- what's the model of your set-top box (found on the sticker on the bottom of the box)? or, altermatively, does your remote have Netflix and Prime Video buttons?
- can you watch these channels live (even if there's no game airing currently, you'll still see a screen that shows the Centre Ice logo with 'Currently, there is no game...')?
- what error message do you see on your phone when you try to set a recording?
Hi KHR, thank you for the reply. I just had a chance to test it out again and it works on both the set-top box and my mobile app. When I last tried that it didn't work it was a pre season game so maybe they don't allow recordings for those games for some reason?
