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I cannot connect to stockhouse.com
I have cleared cache, deleted browser data, restarted the router and my laptop, flushed my dns however cannot connect to stockhouse.com when on my home network from any device (telephone, tablet, lap...
This is really interesting... apparently there was a poor RX signal on the fibre and the Telus service person replaced a couple of SC/APC connectors to resolve. Now I can connect to that website. What is really odd is there weren't any other noticeable issues with our devices or internet browsing. Really strange since it occurred consistently on all our devices when connected to the wi-fi just for that website. Not sure if it caused a timeout or other problem but it works now.
So an issue we did not know about has been fixed which also seemed to resolve the other.
I don’t think any of those apply.
I changed the DNS addresses as indicated with out any success in reaching the web site. Also when set to back to 192.168.1.254 (Telus fibre modem/gateway) a ping does resolve stockhouse.com to an address of 3.216.0.87. Pinging the name or address times out. However on cellphone when on cell network it responds but when disable cell network and connect to wifi it times out.
The Telus modem/gateway is a Technicolor NH20T. It uses DHCP to set its DNS servers to 75.153.171.67,75.153.171.116. The devices all point to the Telus gateway/modem (192.168.1.254) as the DNS resolver.
This all started around November 20th when I ordered the PureFibre Gigbit promotion package. As part of the package a Boost Wi-Fi 7 was added to the network (BOOST3). It does not have any blocking or firewall so is not the issue.
I checked the Telus modem/gateway and firewall is set to “Low” and there are no custom rules. There are no filters or other rules set to block connections.
This is happening on Wi-Fi connected devices (smartphone, tablet, laptop) and cable connected devices (desktop) so is not related to any connection type.
The network consists of the Telus modem/gateway and the Telus Boost Wi-Fi 7 devices only.
My conclusion after investigation is it is occurring on the Telus end somewhere.
TELUS_Support
Official Support Team
Official Support TeamCan you try logging into the Technicolor NH20T admin interface and verify if there are any advanced settings, like IP filtering, parental controls, or web filtering, that might be inadvertently blocking stockhouse.com. Even if these settings appear inactive, toggling them off and on might help reset any hidden configurations.
As stated in my prior reply:
"I checked the Telus modem/gateway and firewall is set to “Low” and there are no custom rules. There are no filters or other rules set to block connections."
It is as was since installation which was in June this year I think or around that time.
Blocking started around November 20th after placing my order for the PureFibre. The Telus fiber modem/gateways has been operational with no issues for stockhouse.com until around November 20th.
Also have restarted Telus modem/gateway couple of times, done a renew, and chaged firewall to "lax" with no change and back to original setting of "low". Also changed to "user" which allowed entry of rules and there were none. stockhouse.com still blocked. Changed back to "low" with no change in behaviour.
Also did a ping using the diagnostics on the Telus modem/gateway and it also failed. Did a traceroute and it gets to 100.122.29.129 and after that crickets.
