Forum Discussion
How to access router settings
Hey everyone! I'm just wondering how I can access my router settings? I have a WiFi light that needs a 2.4 GHz signal to connect, but for some reason it's not connecting, even though I think I hav...
Follow iistructions here:
https://www.telus.com/en/support/article/enable-smart-wifi-on-your-advanced-wifi-modem
Do you see one WiFi SSID that belongs to you or do you see two (excluding any guest SSID that may be on)? If you see only 1 then Smart Steering is probably on.
If Smart Steering is on and you smart device cannot connect then try turning Smart Steering off. In my experience Smart Steering causes more problems than it solves. If you turn it off you will need to have a different SSID for each band. It's easier if you keep the current SSID for the band that has the most devices and create a new SSID for the other band. That way you will have fewer devices to reconfigure for the new SSID.
