Forum Discussion
Home internet
I moved to new address & telus said there is no optical fibre & they said drop will installed outside to your home. they said drop will install in 2 weeks but still no one contact me & i called them you can provide me cooper connection but they refuse. I called them so many times but no one is resolving my issues. They keeps giving me new dates it’s really hard for me without internet. is there any email id for the complaint
3 Replies
TELUS_SupportOfficial Support Team
Hey rohit2oct we would like to help with this situation. Please send us a message and we will be happy to help you
Hi, Its been more than 2 weeks telus is not resolving my problem. I moved to new address & they said there is no optical fiber & first we will install drop outside your home & then we will install internet inside but still no one come to install the drop. I talked to customer service so many times no one is giving appropriate answer
Trust me. I've went through it over 6 months trying to them to install the internet. Lots of promises and nothing is done.
I suggest you should save your time, energy and money elsewhere. I recently switched to another company. Telus suddenly go to my house to do the drop without permission/authorization. This is after when I canceled the plan.
