Forum Discussion

psl's avatar
psl
Icon for TELUS Team Member rankTELUS Team Member
5 years ago

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage s...
Karin1's avatar
Karin1
Neighbour
5 years ago

I agree. This transition was done very poorly. No help. No documentation that works.

 

If I wanted google, I would have gotten a gmail account.

 

This transition was 100 times worse that the email outage in the fall of 2019!! It has taken me approximately 6 months to clean up the mess that the transition caused to my emails.

 

My advice - don't transition until you absolutely have to!!

 

 

Myrmidon's avatar
Myrmidon
Organizer
5 years ago

I wasted more time today than I care to admit, trying to figure out why one email account could be switched over quickly and successfully earlier this week in my 3rd party desktop client (Thunderbird) while another email account that migrated today kept failing, despite identical incoming and outgoing server settings as per the Telus migration instructions. 

 

In the hope of saving other users of 3rd party email programs some of my frustration, I want to flag a critical setting in Google Mail.  You have to explicitly tell Google to grant access to your Mail account for "Less Secure Applications."  From the Telus migration instructions: 

 

  1. Open your email account in a browser by visiting mail.google.com/a/telus.net
  2. Go to the 9 dot menu and select Account
  3. Select Security on the left-hand side
  4. Scroll down to “Less secure app access” and select Turn on access
  5. Toggle “Allow less secure apps switch” to On

You have now enabled Less secure application access for your account. If you no longer require this enabled in the future, please use the steps above to change the setting to Off.  Source: https://www.telus.com/en/ab/support/article/telus-email-as-alternative-application 

 

Hope this helps fellow do-it-yourselfers. It seems disappointing that Telus is handing over email administration to Google given its reputation in different contexts, but maybe everything will come up roses.

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