Gmail Migration - New Support Content

For what it's worth, I think that this TELUS migration to TELUS e-mail by Google has been VERY POORLY executed. The comments about "not perfect" are far, far from the truth.

Let's look at some things TELUS could have done better:
1)  Third party programs - MANY people use this (i.e. Mail app on Windows, Outlook and others). TELUS should have been WAY MORE PREPARED to provide support on these. A 'change' in how e-mail is hosted should not be an excuse for not providing support.

2)  Poor instructions - my migration was today and it went poorly. I'm somewhat computer savvy (I've built machines and set up new machines for others - predominantly seniors). I did EXACTLY what the instructions said and Outlook wouldn't work. I was on a tech service call for 45 minutes today with TELUS. They were very helpful - all that changed was the order of ONE STEP - that wasn't clear in the instructions.
3)  How about some transparency and communication with customers? This is becoming an achilles heel for TELUS. TELL PEOPLE what is going to happen. Yes your e-mail should be migrated over but it will be completed reordered (the original dates aren't necessarily preserved). This was the same with PureFibre - very limited mention on the need for new cabling to be installed into the house. I knew this and spent three hours doing fishing myself beforehand. This saved the technicians time and holes in my house.
4)  Recognize the limitations some folks have with technology - I've heard MANY seniors say that they have had to get external help from computer specialists or their children to help with this transition.

TELUS needs to spend a LOT more time up front planning changes so that the impacts on customers are mitigated. What should have happened is that the "upgraded" e-mail settings should have been made so that they were discoverable by a wizard.

Calling this "upgrade" as "not perfect" is really minimizing the difficulties that were encountered. TELUS really needs to up it's game in planning changes so that there isn't all this misery.