Forum Discussion

CAMERC's avatar
CAMERC
Organizer
3 years ago
Solved

Getting Calls That Get Past Call Control But Don't Show Up in the Call Log.

I have Call Control turned on for my landline. It's blocking occasional spam calls according to the call log. Recently, though, I have had a few unrecognized calls get through (that I did not pick up...
  • dru's avatar
    dru
    3 years ago

    Hey all, I just wanted to report our engineers and partners were able to trace the root of the issue and it is now patched. Thank you all so much for flagging this to us. 

    Please don't hesitate to post here if anything else comes up!

kcrocks's avatar
kcrocks
Friendly Neighbour
3 years ago

I just received a spam robocall that seems to have bypassed the Control call features. I checked my Control Call Log and it does not show the calls were made. There was nothing in the log.  Someone rang me yesterday pretending to be from Telus and that call did not show up in the log as well.  Have spammers and scammers figured way around the Call Control features now? 

 

Anyone else had this experience?  I rang to report this, but I am not sure if it was clear to the Telus agent that I am reporting a possible security breach, 

 

 

 

 

     

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    3 years ago

    kcrocks We're looking to collect examples. I sent a private message your way so please keep an eye out for it 🙂

    • kcrocks's avatar
      kcrocks
      Friendly Neighbour
      3 years ago

      I just got off the phone with another lady from Telus Care Support, she says she will report my ticket to the Incident management Board (where outages are reported internally).  It will have all the details. 

       

      My understanding is that it could be up to 48 hours before calls are reflected in the logs.  I will check in the next few days. 

       

      I will also try the other suggestion which is to turn Call Control "Off" and then back "On" using *99". This could hopefully reset it to work properly. 

      • CAMERC's avatar
        CAMERC
        Organizer
        3 years ago

        Thanks for your input. As to the call control logs not immediately updating, the problem call I originally flagged as an issue here about a week ago is still not showing up in my C C log.

  • kcrocks's avatar
    kcrocks
    Friendly Neighbour
    3 years ago

    Calls made to my number that is not showing the Call Control Log.

    • 15145402750514-540-2750 at 9.36am - 21 June (Scam Call - Robocall)
    • V62013390300005 at 10.39am - 20 June (Fake Telus agent - Live person) 

    These calls do not show up in the Call Control Log, when I rang TELUS Support (Care/Tech), the persons I spoke to could not see it in their logs too.  

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