Forum Discussion

lmn19's avatar
lmn19
Organizer
13 hours ago

FireTV back button

I used to be able to start the Telus TV app on Firestick and press the back button to  get rid of the distracting overlay stuff and just watch TV.  With the recent app update that doesn't work. The back button asks to exit the app, and if I don't want to exit, the overlay stuff is still there.  I was stuck and annoyed.  I later figured out that I must move to "Live TV" and press the back button to get rid of the overlay advertising, but how is this an improvement? It is more buttons to press and more things to teach everyone else to do just to be able to watch TV.  Maybe there is some other option I don't know about?  

Software is supposed to make life easier, not hinder me.

Optik TV

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    1 hour ago

    Instead of tapping the back button or manually navigating up to the Live TV tab, try this when the menu overlay gets in your way:

    Press and hold the Back button for 2 full seconds. There's also a helpful thread at https://forum.telus.com/discussions/my_home_services_and_devices/tv-user-interface-shortcomings/136842 that might help with some of the other changes. 

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