Forum Discussion

Neighbour

2 years ago

Fiber Inet Fail

Am a new Telus fiber inet client. From first day, the bluetooth signal to Optik TV boxes randomly disconnects. Happens numerous times an hour on each of 3 boxes. Telus sent me 2 new boxes after I spe...

Icon for Official Support Team rank

Official Support Team

2 years ago

Definitely not the experience we want our customers to have. We'll send you a private message to discuss further.

Related Content

Fiber Availability
Has anyone had any issues with telus not being able to locate your address. I recently moved into a new house in a newer neighbourhood, fiber is available as telus has signs posted around the neighbou...
Solved
Ducky7731
5 years ago
15KViews
18Comments
Ping blocked on fiber
I am trying to debug some connection and disabled the blocking ping feature on the router. This actually works from local network so after disabling the block pinging the WAN IP works from local net...
Solved
jb68
11 months ago
1.1KViews
3Comments
75mbps fiber
Hi all, I m new here so m not sure if my question would suite here. I m tking fiber 75mbps plan. When I talked to sales representative, he mentioned that my house has fiber connectivity. But installat...
Solved
Mavi
5 years ago
11KViews
9Comments
Failed port
I ported my phone from Freedom Mobile 8 days ago. Today my wife tried calling me via Alexa and it reached my Freedom Mobile voice mail. I tried and got the same result. I tried from moly mother's phon...
Solved
docbill
5 years ago
2.8KViews
1Comment
Fiber X 5 capped at 3250 mbps
I signed up for the new Fiber X5 plan. My entire house and all devices are connected on 10Gbe connections. However my DOWNLOAD speed is still capped at 3250 mbps, while my upload is at 5350 mbps...
Solved
Vincent86
2 years ago
12KViews
20Comments