Forum Discussion
Erroneous service agreement created without my consent
Help! On August 22, I spoke to Telus about suspending my home Internet services in Comox. I received a confirmation number for that order. Then I had an email telling me I had made changes to my home account. Fine - but when I logged on and checked my profile, there was no mention of any Internet suspension. Instead, a new service agreement had been created, backdated to 2023, which increases my monthly Internet charges astronomically! All this without my knowledge or consent. Since then, I cannot get hold of anyone living at Telus: agents ore never available by phone. Can someone please give me an email or a postal address where I can file my complaint in writing, attaching the old(valid) service agreement and the new (illegal) agreement that tries to override it. Thank you - I really need to be able to do this in writing.
3 Replies
Retired customer service rep, agents are available by phone. I very strongly disagree with management using AI they try to get it to fix issues but they should make it crystal clear on how to get a agent. Here's Telus mailing address which I got from the web.TELUS Communications Inc, PO BOX 7575, VANCOUVER BC, V6B 8N9
- C_Fun
Community Manager
Hi there, thank you for bringing this to our attention. We’re sorry to hear about the confusion with your Internet suspension and billing agreement. Unfortunately, we’re unable to review or resolve account-specific details over public posts. Please send TELUS_Support a private message so we can investigate further.
Incorrect,you should have given customer the mailing address as it is public knowledge
